Work

Systems & strategy. Building what fixes the problem.

I map the tension in how teams work, then build the systems that fix it. Production automation, AI engineering, and operations strategy for small remote teams, plus a live agent suite you can talk to right now.

116,914+
Lines of production code
100+
Hours saved annually
7
Production systems

Case studies

Problem, root-cause diagnosis, build, outcome. The full trace, not just the number.

operations Case study

Fulfillment Turnaround: 46% to 62% Profitability

A cross-border fulfillment operation bleeding margin at the seams — traced to the handoffs, repaired in three months

Profitability
46% → 62%
Customs-clearance delays
Routine → ~90% eliminated
Time to turnaround
3 months
ai-engineering Case study

AI Cloud Agent System

Autonomous agents handling interview coordination, reader engagement, scheduling, and live site chat — running a defense-in-depth guardrail stack

Agents in production
4
Guardrail layers per reply
3 scans + 3 rate caps
Human escalation
7 signal types
automation Case study

Field-Rep Onboarding: 60% Faster

Onboarding for 125+ field reps across three countries was slow. The delay wasn't in the steps — it was in the sync.

Onboarding time
~60% reduction
Field reps covered
125+
Systems reconciled
4, by hand → 1 automation
strategy Case study

Operations Strategy: SaaS Support Analysis

Root cause analysis of a SaaS support operation revealing a systemic failure chain — from sales pitch to customer crisis

Reported problem
Performance complaints
Actual root cause
Overbooking failure chain
Failure handoffs traced
7

Production systems

Background

The Wellness Years

Eleven years as a massage therapist. Where I learned to read systems.